TestimonialsPromises and Lace Burlington
Here are a few reviews, testimonials, and thank you notes from our customers.
Beautiful place, helpful, caring personal
Promises and Lace was the second shop that I visited. Pretty immediately you can tell that they have quality collections. The staff was also very knowledgeable and the owner, Lynn, was a lovely woman who obviously cares about her customers. I just love the dress I found and can’t wait to wear it on my wedding day.
The best service!!! This store offers a better selection of wedding gowns than Kleinfeld, and I even got my dress hemmed here too! Highly recommend; the store won’t disappoint!! 🙂
The ladies who helped me with my dress shopping were so lovely. I actually enjoyed this dress shopping experience vs. at other places I have tried. Although I didn’t end up finding my dress yet, it was definitely a boutique experience that made me feel special and the store is so beautiful.
I had a wonderful experience with Promises and Lace. Prior to visiting here, I had gone to several other bridal shops, each time leaving overwhelmed and discouraged. When I came to Promises and Lace, I described to Kailey the elements I liked in a dress, and she said she knew exactly what to bring in for me. They ordered/borrowed three different dresses from other stores, and lo and behold, I found The One! I couldn’t believe how above and beyond they went to track down these dresses for me. Each subsequent visit, Promises and Lace made me feel so special. Lynn, the owner, was so kind to my mum and I. We did my alterations in store for a very reasonable price. The only downfall was that my dress took almost 8 months to come in. I was sweating a bit as it neared closer to the wedding, but knew with the professionalism of Promises and Lace, everything would turn out fine, and it did! I’ll be recommending this store to all the brides I know. The service really was so genuine. Thank you Lynn and Kailey!
We had decided to go to Promises & Lace for my daughter to pick out her wedding dress as the selection was great. Upon arriving at our meeting we met our sales lady Carol. Carol made our experience not only fun but she is so knowledgeable and goes way out of her way to help. She is truly an amazing lady. When picking up the dress last week, Carol had already picked out some Veils to match the dress and also offered some advice while travelling overseas with your wedding gown. regrading travel. She is absolutely amazing! We also got to meet the owner Lynn who made the experience memorable. Just love this Bridal Shop and would highly recommend to all brides and Mother of the Bride or Groom on their wonderful selection of gowns.
I had an amazing experience at promises and lace! When my dress came in I had a reaction to the sleeves and the bottom was not what I wanted I called the store to discuss what we could do with the dress to stop the reaction and fix the bottom. Lynn the Owner took control of the situation with different options and from that point on was there for every one of my appointments. She was amazing, great customer service. Every time I went in the staff was so kind and helpful. Anna the seamstress was also amazing and made my dress exactly how I wanted it! Highly recommend buying locally before making the drive to Toronto